All outgoing SMS messages that start a new conversation (Activation Messages or Lesson Body) will include a sender ID in order to comply with carrier restrictions.
The Sender ID is required by carriers when starting a new conversation, or sending a message after being the last to have sent a message already, as well as in an Activation Message.
Requirements:
We will include the Client name at the start of every message sent to the learner for consistency.
The Sender ID for your organization can be set up and managed by an Admin in Settings > Organization. It will default to the first 30 characters of the Organization's name.
The max character count enforced in the UI open creation is 30 characters
Clicking the "use channel name as Sender ID" checkbox (in Organization Settings), will default to using SMS channel name instead when added to a schedule. This is recommended for customers where a Channel is always used to push out training via SMS to employees.
Pro Tip: For admins who are testing a course using preview mode, you will see the Sender ID Name and Not the Channel Name unless you enroll in an active schedule that has the SMS channel name selected.